ACCESSIBILITY STATEMENT

Last updated: 20 September 2026

At Willow Farm Country Gifts Co., we want everyone to be able to enjoy and use our online shop, regardless of ability, technology or circumstances.

We are committed to making our website as accessible and easy to use as reasonably possible and to continually improving the experience for all our visitors.

Our Commitment

We aim to make our website clear, simple and accessible. Where reasonably possible, we work towards recognised accessibility best practices, including the principles of the Web Content Accessibility Guidelines (WCAG).

We aim to provide:

•⁠ ⁠Clear and easy-to-read text

•⁠ ⁠Simple and consistent website navigation

•⁠ ⁠Meaningful headings and page structure

•⁠ ⁠Alternative text for important images where appropriate

•⁠ ⁠Sufficient contrast between text and backgrounds

•⁠ ⁠Forms and buttons that are clearly labelled

•⁠ ⁠A website that can be navigated using a keyboard where possible

•⁠ ⁠Content that can be enlarged or zoomed without unnecessarily affecting usability

•⁠ ⁠Product information that is presented as clearly as possible

Product Images

As an online retailer of country-inspired gifts, homewares and handmade products, photographs are an important part of our website.

We aim to provide useful written product descriptions alongside our images so that customers are not required to rely solely on photographs when deciding whether a product is suitable for them.

Ongoing Improvements

Accessibility is an ongoing process. We regularly aim to improve our website as our online shop develops and new products and content are added.

Although we make reasonable efforts to ensure our website is accessible, some areas or third-party services may not yet meet every accessibility standard.

Third-Party Services

Our website may use services provided by third parties, such as payment processors, delivery services, embedded content or other website features.

Some of these services may be outside our direct control. Where possible, we aim to work with providers that take accessibility seriously.

Need Help Using Our Website?

If you experience difficulty accessing any part of our website, viewing product information, completing an order or using any of our online services, please contact us.

We will make reasonable efforts to provide the information or assistance you need in an alternative accessible format where possible.

If you would like information about a product in a different format or require assistance before placing an order, please get in touch and we will be happy to help.

Reporting an Accessibility Problem

We welcome feedback about the accessibility of our website.

If you find an accessibility issue or believe there is something we could improve, please contact us and tell us:

•⁠ ⁠Which page or feature you were trying to use

•⁠ ⁠What difficulty you experienced

•⁠ ⁠What device or assistive technology you were using, if relevant

This information can help us investigate and improve the experience for you and other customers.

Contact Us

If you have any accessibility questions, requests or feedback, please contact:

Willow Farm Country Gifts Co.

Email: admin@willowfarmcountrygiftsco.uk

We appreciate your feedback and are committed to making Willow Farm Country Gifts Co. welcoming and accessible to as many people as possible.