This website is operated by Willow Farm Country Gifts Co.

Business/Trading Name: Willow Farm Country Gifts Co.

Business Address: [insert business address]

Email: [insert email address]

Telephone: [insert telephone number, if applicable]

If you have any questions about these terms or an order, please contact us using the details above.

We specialise in country-inspired gifts, homewares and handmade products.

We make every reasonable effort to display and describe our products accurately. However, colours may appear slightly different depending on your device or screen settings.

Many of our products are handmade or incorporate natural, reclaimed or individually sourced materials. As a result, variations in colour, grain, texture, shape, markings and finish may occur. These natural variations help make each product unique and are not necessarily defects.

Product measurements are approximate unless stated otherwise.

When you place an order through our website, you are making an offer to purchase the products in your basket.

You will receive confirmation that your order has been received. A contract between you and us is formed when we accept your order.

We reserve the right to refuse or cancel an order where, for example, a product is unavailable, an obvious pricing or description error has occurred, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the relevant amount.

All prices are displayed in pounds sterling (£) unless otherwise stated.

Any applicable taxes and delivery charges will be shown as required during the ordering process.

Payment must be made using one of the payment methods available at checkout. Your order may not be processed or dispatched until payment has been successfully authorised.

We reserve the right to change our prices at any time. Price changes will not normally affect orders that we have already accepted.

All products are subject to availability.

Because some of our products are handmade, produced in small quantities or made using limited materials, an item may occasionally become unavailable after an order has been placed.

If we cannot fulfil your order, we will contact you and provide an appropriate refund for any unavailable items.

Some products may be handmade or made to order. Where applicable, estimated production or lead times will be provided in the product description or during the ordering process.

Handmade items may have small variations from photographs or examples displayed on our website.

These variations are part of the handmade nature of the product and do not affect your statutory rights where a product is faulty, not as described or otherwise does not conform to the contract.

Please carefully check all names, wording, dates, measurements and other information supplied when ordering a personalised or customised product.

We will normally produce personalised items using the information you provide. We cannot accept responsibility for errors resulting from incorrect information supplied by you.

Personalised or custom-made products may not qualify for the usual cancellation rights where they are made to your specifications or clearly personalised.

This does not affect your statutory rights if a personalised item is faulty, damaged or not as described.

We will deliver orders to the address provided during checkout.

Please ensure that your delivery information is complete and accurate before submitting your order.

Estimated dispatch and delivery times are provided as estimates unless expressly agreed otherwise. We will comply with our obligations under applicable UK consumer law concerning delivery.

If there is a significant delay or problem with your order, please contact us so that we can investigate.

Your rights to cancel an order, return products and receive refunds are explained in our Returns & Refunds Policy.

For eligible online purchases, consumers generally have a statutory right to cancel within 14 days of receiving the goods, followed by a further 14 days to return them.

Certain products, including goods made to your specifications or clearly personalised, may be exempt from the statutory change-of-mind cancellation right.

Nothing in these terms or our Returns & Refunds Policy limits your statutory rights.

Products supplied by us must meet the requirements of applicable UK consumer law.

If you receive an item that is faulty, damaged, not as described or otherwise does not conform to the contract, please contact us with your order details.

We may ask you to provide photographs or other reasonable information to help us understand the problem.

Your legal remedies may include a repair, replacement, price reduction or refund depending on the circumstances and applicable law.

Products should only be used for their intended purpose and in accordance with any instructions, warnings or care information supplied with them.

Some decorative products may not be suitable for children or may contain small, heavy, sharp or natural components. Please take appropriate care when displaying or using such items.

Unless otherwise stated, the content of our website—including our branding, photographs, product descriptions, graphics, designs and other original material—is owned by or licensed to Willow Farm Country Gifts Co.

You may not reproduce, distribute, commercially exploit or use our original content without our permission, except where permitted by law.

You must not misuse our website, attempt to gain unauthorised access to it, knowingly introduce malicious software, interfere with its operation, or use it for unlawful purposes.

We may suspend or restrict access to the website where reasonably necessary for security, maintenance or other legitimate reasons.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or restricted under UK consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances for which we are not legally responsible.

If you are purchasing as a consumer, nothing in these terms affects your statutory rights.

We handle personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please read our Privacy Policy for information about how we collect, use and protect your personal information.

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal requirements.

The terms applying to an individual order will generally be those in force when that order was placed.

If you are a consumer, these terms are governed by the applicable laws of the United Kingdom, subject to any mandatory rights you have under the law that applies where you live.

Nothing in these terms limits any rights regarding where you may bring legal proceedings that cannot lawfully be excluded.

If you have any questions regarding these Terms of Service or an order, please us the Contact Us tab, or the email address below:

Willow Farm Country Gifts Co.

Email: admin@willowfarmcountrygiftsco.uk